We collect information about you during the checkout process on our website.
What we collect and store
While you visit our site, we track:
Location, IP address and browser type. We use this for purposes like analytics to better understand our customers.
We use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We use this information for purposes to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store (optional)
- Comply with any legal obligations we have
- Improve our store offerings
- Send you newsletter or marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent.
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you.
Payment processors: We use 3rd party providers for processing orders and accounting. We accept payments through Stripe, and store customer and order information in Quickbooks. for accounting purposes When processing payments, your data will be passed to both providers, including order details and billing information. Please see the Stripe Privacy Policy and the Quickbooks Privacy Policy for more details.
Newsletter/marketing: We work with reputable digital marketing companies to manage our mailing list and reach our customers. These companies do not sell customer information.
Our commitment
We highly value privacy, and will not sell your information under any circumstances.
Please reach out to us if you have any questions.